Taking Pride in Every Property We Service.
Booking, Travel & Rescheduling Policies
Pricing listed applies to standard service areas within our local coverage zone. Jobs located outside of our primary service area may be subject to additional mileage or travel fees. If your project is considered out-of-town, adjusted pricing will be clearly outlined and verified through a detailed invoice before your booking is finalized and approved. By confirming your appointment, you acknowledge and agree to any applicable travel adjustments and final quoted pricing.
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Payment is due upon the completion of service unless otherwise agreed upon in writing. We accept card via online website payments and cash in person. By booking with Kinsmen Property Services, you agree to these payment terms.
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Rescheduling request made with proper notice will be accommodated at no additional charge, based on availability. Rescheduling request made within 24 hours of the scheduled appointment may be subject to a rescheduling fee. Repeated last-minute changes may result in a deposit requirement to secure your booking. By booking with Kinsmen Property Services, you agree to these rescheduling terms.
Access & Property Readiness
Clients are responsible for ensuring clear & safe access to all service areas at the scheduled time. This includes securing pets, removing obstacles, and providing any necessary access instructions.
If we are unable to access the property or complete the service due to these conditions, a service fee may apply.Â
Scope of Work
Services are limited to the scope outline in your estimate or invoice. Any additional requests outside of the original scope may result in adjusted pricing and will require approval before work continues.
Property Condition & Liability
Kinsmen Property Services is not responsible for pre-existing damage, normal wear and tear, or issues arising from conditions beyond our control. Any concerns should be communicated prior to the start of service.Â
Weather Policy
Outdoor services may be rescheduled due to unsafe or unfavorable weather conditions. We will communicate promptly and work with you to reschedule at the next available opportunity.
Service Satisfaction
If you are not satisfied with your service, please notify us within 24 hours. We will review the concern and, if appropriate, return to address the issue. Refunds are not guaranteed and are handled on a case-by-case basis.